Business Process Management

Especially as the organizations get bigger and various functions are formed, the interdepartmental functioning becomes quite turbulent. Using swim lane diagrams the business processes can be mapped either top down or bottom up in cross functional teams. Followed by the process mapping, the process can be designed to eliminate waste and to add more value to mostly the customers. However the efficiency of these processes can only be improved with a top down cross functional approach with clearly defined KPIs for the monitoring purpose as well as KPIs for the control purpose, preferably at the shop floor level with appropriate visualisation. Purpose: Continuously optimize the business processes and establish role clarity of every function and every employee leading to motivation through a clear identity.